Refund Policy
Last updated:
Tiko.day plans and credit packs are sold by Paddle, our online reseller and Merchant of Record. Paddle takes the payment and issues every refund. This page explains when you can get your money back and how to ask.
14-day refund
If Tiko.day is not right for you, you can ask for a full refund within 14 days of a payment. This applies to:
- the first payment for a Basic or AI plan, monthly or yearly;
- a renewal payment, if you ask within 14 days of the renewal date;
- a credit pack, if you have not used any credits from it.
You do not need to give a reason. When a subscription payment is refunded, the plan it paid for ends. When a credit pack is refunded, its credits are removed.
Free trial
The 7-day trial is free and needs no card, so there is nothing to refund and nothing is charged when it ends. You pay only if you choose a plan.
How to ask for a refund
- Go to paddle.net, find your order with the email you used at checkout, and choose "Request refund"; or
- use the link in the receipt email Paddle sent you; or
- email us at tealun@gmail.com with your order number and we will pass the request to Paddle.
Paddle returns the money to the payment method you used. Your bank or card issuer may take several business days to show it.
Cancelling a subscription
You can cancel at any time in Settings ("Manage subscription and invoices") or through Paddle. Cancelling stops the next renewal, and you keep your plan until the end of the period you already paid for. Cancelling does not by itself refund the current period; ask for a refund as above if you are within 14 days of the payment.
After 14 days
After 14 days, payments are not refundable, including the unused part of a yearly plan, except where the law requires a refund, where Tiko.day did not work as described and we could not fix it, or where we stop offering a plan you prepaid for.
Your legal rights
This policy does not reduce any rights you have under the law where you live. For example, consumers in the EU and the UK have a 14-day right to withdraw from an online purchase, and other countries set their own periods. Paddle's buyer terms and refund policy also apply to your purchase; where they give you more, you get the more generous terms.
Contact
Tealun Du, an individual based in Guilin, China
Email: tealun@gmail.com